Shipping and Delivery Policy – RAINBOW Systems

At RAINBOW Systems, we understand how important it is for our customers to receive their products promptly, securely, and in excellent condition. That’s why we have developed a reliable shipping and delivery system to ensure a smooth and transparent experience from order placement to product arrival.

Processing and Handling

• All orders placed with RAINBOW Systems go through a processing period of 0 to 2 working days.

• During this time, we confirm your order, prepare your items, and package them for shipment.

• Our warehouse operates Monday to Friday, excluding public holidays.

Local Delivery (Within City or Region)

• For local addresses, we aim to deliver your order within 0 to 7 working days from the date of purchase.

• This includes both processing and shipping time.

• Local deliveries are handled by trusted courier partners to ensure timely and safe arrival.

• In most cases, deliveries are completed faster than 7 days, especially for locations within urban centers.

Non-Local / Outstation / National Deliveries

• For non-local or outstation addresses (outside our primary delivery zone), the delivery timeline may vary depending on the shipping provider, distance, and accessibility of the destination.

• While we strive to dispatch orders quickly, external factors such as weather conditions, transport availability, and regional logistics can affect the delivery time.

• In such cases, we will do our best to keep you updated and work with our courier partners to ensure a timely resolution.

International Shipping

• At the moment, international shipping is limited or unavailable. Please contact our support team to confirm availability for your location if you are placing an international order.

Order Tracking and Notifications

• Once your order has been dispatched, you will receive a shipping confirmation email or SMS with tracking details.

• You can track the status of your shipment directly via the courier’s website using the provided tracking number.

• If you do not receive a tracking number within 48 hours of placing your order, please contact our customer support team.

Shipping Delays

• While we strive to meet all estimated delivery timelines, delays can occasionally occur due to:

  • Weather or natural disruptions

  • Regional lockdowns or transportation issues

  • Incomplete or incorrect shipping addresses

  • High order volumes during festive or promotional periods

• We kindly ask for your patience and assure you that we are always working to resolve such issues swiftly.

Customer Support

• For any shipping or delivery-related questions, please reach out to our Customer Support Team:

  • Email: [your support email]

  • Phone: [your support number]

  • Hours: Monday to Friday, 9:00 AM – 6:00 PM

Thank you for choosing RAINBOW Systems. Your satisfaction is our priority, and we are dedicated to delivering quality products with care and commitment.

Support